Returns & Refunds Policy
At CrazyMar, we stand by our products and offer a 30-day money-back guarantee to ensure customer satisfaction. If you are not fully happy with your purchase, you may return it within 30 days of receiving your order.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
✔ The product must be unused and undamaged.
✔ The product must be returned in its original packaging.
2. How to Return Your Items
You have 30 days from the date you receive your item to initiate a return. Please follow these steps:
1️⃣ Email us at service.us@crazymar.net/service.eu@crazymar.net with the following details:
- Your Name
- Order Number
- Clear Photos of the product
- Reason for Return
2️⃣ Once our customer service team verifies the return request, we will provide return instructions.
3️⃣ After receiving and inspecting the returned item, we will process your refund within 48 hours.
3. Free Returns
We offer free returns in the following situations:
✅ Shipping Delays – No tracking updates for more than 15 days.
✅ Product Defects – Major defects or quality issues.
📌 For all other return reasons, the customer is responsible for return shipping costs.
4. Received a Faulty Item?
We’re sorry if you received a faulty product! We will provide a free return for defective items, no matter where you are.
To request a return for a faulty item, please email service.us@crazymar.net/service.eu@crazymar.net with the following:
✔ Your Name
✔ Order Number
✔ Clear Photos of the issue
✔ Description of the problem
Our team will assist you as quickly as possible.
Return Address
All approved returns should be sent to the following address:
HONG KONG HEJIA TECHNOLOGY CO., LIMITED
RM 701 UNIT 108, 7/F TOWER B
New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong
📌 Please make sure to include your order number and contact information inside the package so we can process your return as quickly as possible.
📌 Unauthorized returns or packages sent to the wrong address may not be accepted.